• BUSINESS SPOTLIGHT:
HearUSA can provide those with hearing loss with the ability to hear well again in a range of environments.
A national corporation with offices throughout the United States and Canada, HearUSA opened in California in 1998. Evelyn Wilkinson, a California-licensed hearing aid specialist, has been with the California-based locations since 1998 and the La Jolla location since it opened in 2014.
“We provide an evaluation, hearing aids, custom ear plugs and monitors, and we look at each person’s individual needs because everyone’s lifestyle and needs are different,” Wilkinson said. “Some people are often in noisier places than others, so I consider each situation to determine what hearing aid will provide them with the most benefits.”
HearUSA provides the hearing test, the hearing aid fitting, adjustments, follow-up and annual cleaning for free. If a customer’s hearing changes, HearUSA provides free adjustments. “I want to help people in the beginning, three years later, and onward,” Wilkinson said. “I encourage patients to call if they’re having trouble; the biggest difference with HearUSA and other companies is our patient care and satisfaction.”
Wilkinson, who sees 5-15 people a day, said she evaluates customers’ needs and explains their options, then fits the customer and checks to see if their new device provides clear sound quality. The visit ends with a lesson on all they need to know about hearing aids. “I also do a real ear measurement to test if the aid is hearing medium speech and soft speech, but not over amplifying loud sounds,” Wilkinson said.
The only cost is for the hearing aid and customers typically make a deposit and return in a week to pick up the hearing aid and pay the balance. Clients receive a 3-year warranty that covers loss and damage insurance and a 60-day satisfaction period. If a customer feels their hearing aid isn’t working for them, they can exchange it for another model or receive a total refund.
“Afterward, we do follow-ups to talk about the sound quality when they’re watching TV, visiting restaurants, etc.,” Wilkinson said. “We encourage friends and family to be part of the process because they often have been frustrated with the customer’s hearing loss for quite awhile.”
• Evelyn Wiilkinson, California licensed hearing aid specialist, can be reached at HearUSA, 8915 Towne Center Drive, No. 2-116, Renaissance Towne Center mall in La Jolla
• (858) 260-5615
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