As managers, we strive to keep the workplace positive and productive with strong communication, uplifting encouragement and goal-oriented results. But nothing can sour the office environment as quickly as poor behavior at work. As hard as managers try to keep spirits high, when employees exhibit negative behavior, it can quickly throw the office into a loop. Worse, when bad behavior is not bad enough to merit formal discipline or termination, the stakes become even greater when it comes to maintaining balance in the workplace.
Managers must stay proactive in the face of negative behavior. With the right tools and training, managers can be office advocates, eliminating bad behavior while helping employees get back on track. Thanks in part to a
coupled with the latest research from the Center for Creative Leadership, you can find out how to overcome the most irritating employee behavior quickly and professionally. And for even more managerial tips and behavioral training ideas, join us for the next Simply Effective workshop, November 8th at the Empress Hotel in La Jolla. All managers at every level are encouraged to attend. Call (858) 246-6210 for more information.
You may be faced with a so-called “prima donna” – the type of employee who thinks she’s above others when it comes to taking on smaller tasks or menial duties. Perhaps she’s under the impression she’s even earned special treatment as she may be your top performer in the office. The Prima Donna is an excellent producer and she knows it. She’s bright, intelligent and likes to shine in the spotlight of her own success.
The Personality Type
According to the Center for Creative Leadership, a “prima donna” personality type is classified as a bright and natural driver. She’s ambitious and maintains high standards with a “tough on laggards” mindset. This personality type brings a lot of positive qualities to the table, but behavior can quickly derail if given the opportunity, leading to unfavorable traits such as becoming overly ambitious, bruising others, becoming abrasive and handling mistakes poorly. The
Lominger Derailment Exercise
from the book titled Tools for Developing Successful Executives by Michael M. Lombardo and Robert W. Eichinger reminds managers that these highly ambitious players may slip into trouble when behavior becomes arrogant, insensitive or when trust issues arise.
“Prima Donna” personality types can quickly interfere with office morale, especially if other employees believe she’s given special treatment. Managers should delineate expectations in the form of an email, printed list, shared document or other form of communication that spells out duties, no matter how big and small. Avoid micromanagement, though; the goal of the task list is to create concrete objectives and follow-through. Also, don’t single her out. Instead, make the task list an organizational component for all employees. Keep the list updated frequently and bring it to office meetings to maintain continuity.
Some employees simply lack the social skills to understand professional behavior. Constant interrupting is good example of poor behavior that can cause a bad case of annoyance for everyone in the office. An interrupter is obsessed with his own work, perfecting it and controlling it until it produces the desired result. He is a master of all details and he makes sure that he gets all the information he needs to complete the task, even at the expense of interrupting others or taking over conversations.